Question 1

Why is water leaking through my motorized cover?

Accepted Answer

Water leakage may be caused by a deformed cover panel, a cracked panel, or a deformed aluminium profile. The appropriate repair depends on the extent and location of the damage.

Question 2

What should I do if the cover seal is partially detached?

Accepted Answer

The D-shaped sealing strip may detach because the bonding surface was dirty or because the strip was pulled or torn. Clean the bonding surface and reattach the strip; replace it if…

Question 3

Why are the lift columns at different heights?

Accepted Answer

A tilted cover can result from uneven loading, an obstructed lift column, or incorrect lift-column alignment.

Question 4

How do I fix noise from one lift column?

Accepted Answer

Abnormal noise from one lift column may be caused by incorrect stop-block adjustment, insufficient lubrication or debris in the guide rails, or a lift column that is not correctly …

Question 5

Why does my motorized cover reverse while closing?

Accepted Answer

If the cover reverses approximately 300 mm while lowering and produces a rapid continuous buzzer, the anti-pinch safety function has detected an obstruction or person near the pool…

Question 6

What should I do if the cover stops while opening?

Accepted Answer

A cover that stops while lifting with a slow continuous buzzer indicates that overload protection may have been activated because of excessive resistance, such as snow, branches or…

Question 7

Why is the motorized cover lift not working?

Accepted Answer

A non-responsive motorized cover can be caused by a power or communication connection issue, a remote-control battery or pairing problem, a control-system error, thermal protection…

Question 8

Why is the fan in my infrared sauna not working?

Accepted Answer

If the sauna fan does not work, first check whether the fan is switched off or set to automatic mode. Then check the fan power cord. If the connection is normal but the fan still d…

Question 9

Why is the color light not working in my infrared sauna?

Accepted Answer

If the sauna color light does not work, first check whether the color-light function is switched on and whether the multicolor lamp power cord is securely connected. If the lamp it…

Question 10

Why is there no sound from my infrared sauna?

Accepted Answer

No sound can be caused by the volume being set too low, a loose speaker power cord, or a damaged speaker. Check the volume and speaker connection before replacing the speaker.

Question 11

Why is the infrared heating not working in my sauna?

Accepted Answer

If the infrared heating does not work, the sauna may have reached the set temperature, the heater power plug may be loose, the infrared tube or control board may be damaged, or the…

Question 12

Why does my infrared sauna have no power?

Accepted Answer

If the infrared sauna has no power, check the power connection, leakage switch and fuse in that order. Reconnect the power supply or leakage switch, or replace the fuse if necessar…

Question 13

What do the ice bath error codes mean?

Accepted Answer

The ice bath has a self-diagnostic function and may stop automatically to protect its internal components. Identify the displayed error code first, then follow the corresponding se…

Question 14

Why are there no bubbles during the sanitization cycle?

Accepted Answer

No water flow or bubbles during sterilization can be caused by trapped air in the circulation pump, a circulation-pump failure, or a control-board fault.

Question 15

Why is too much ice building up on the inner wall?

Accepted Answer

An ice layer over 25 mm may be caused by incorrect defrost settings, air trapped in the circulation pump, or a circulation-pump fault. Check these causes in order.

Question 16

Why is my ice bath cooling slowly?

Accepted Answer

Slow or no cooling can be caused by a temperature setting that is too high, significant heat loss because the insulation cover is not used, refrigerant leakage, or a refrigeration-…

Question 17

Why does my ice bath start running automatically?

Accepted Answer

Automatic operation may occur when the automatic sterilization or cooling function is running. This is part of the programmed operation and does not necessarily indicate a fault.

Question 18

Why won't my ice bath start?

Accepted Answer

If the ice bath cannot start, first check the power switch and RCD/leakage protector. If the problem remains, check for an error code and contact the dealer for service.

Question 19

What should I do after replacing the swim machine remote watch?

Accepted Answer

A replacement or unpaired remote watch can be paired by holding the pairing button for 5 seconds until the LED flashes, then powering the panel or system on again.

Question 20

Why doesn't the swim machine remote control work?

Accepted Answer

An unresponsive remote watch may be caused by excessive distance, a depleted or incorrectly installed battery, or a control-board failure. Check these items in order.

Question 21

Why is my swim machine not operating?

Accepted Answer

If the swim machine itself does not operate, the possible causes identified in the manual are a swim machine control failure or a faulty cooling fan inside the control box. Dealer …

Question 22

Why are the swim machine buttons not working?

Accepted Answer

Non-responsive control panel buttons may be caused by a DC power supply failure or loose internal wiring. Check the internal connections only if the work can be safely performed by…

Question 23

Why is the exercise pool water not circulating properly?

Accepted Answer

Check the filtration and circulation system first, including the filter and water-flow path. If normal circulation cannot be restored, the system should be inspected by the dealer.

Question 24

Why is the swim current in my exercise pool weak?

Accepted Answer

A weak swim current should first be checked at the selected speed level and water-flow system. If the configured swimming system cannot deliver the expected flow after basic checks…

Question 25

Why is the water flow in my exercise pool weaker than normal?

Accepted Answer

Low water flow should first be checked at the circulation and filtration system. Inspect the filter and water circulation components before requesting technical service.

Question 26

Why are my swim spa jets weaker than normal?

Accepted Answer

Low jet power may be caused by blocked jets or an air valve that is not fully open. Inspect the jets and check the pump air valve.

Question 27

Why is my swim spa heating slowly?

Accepted Answer

Slow heating can result from a dirty filter, heat loss caused by an uncovered spa, an incorrect temperature setting, or a heater fault. Check these items in order.

Question 28

Why does the swim spa pump run without water flow?

Accepted Answer

If the pump is running but the jets have no water flow, an airlock may be present in the pump. Restart the jet system and clear the possible airlock through the filter opening.

Question 29

Why won't my swim spa start?

Accepted Answer

If the swim spa cannot start, first check the power supply and the control panel for an error message. If an electrical control fault is indicated, contact the dealer.

Question 30

Why does the spa jet pressure keep changing?

Accepted Answer

Fluctuating jet flow can be caused by a blocked filter or insufficient water in the spa. Check the filter for blockage and confirm that the spa has enough water.

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Questions & Answers

Why is water leaking through my motorized cover?

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